About DOAKIO
Doakio is a remote team of technical experts from all around the world including the US, Philippines, India, Russia and more. We pride ourselves on the highest levels of operational transparency when working with our clients, who are top performers in their industry.
We utilize Atlassian’s Jira platform for internal and partner project management, and can deploy our technical support solutions across a wide array of support center platforms.
What We do
Our forte is building out technical documentation support centers that are dynamic, succinct, and easy for the target audience to access, understand, and implement. We also provide front line customer support, developer relations support, and establish on-boarding materials, training programs, and best practices for staff members.
Our methods are robust, scalable, and efficient. We have a strong focus on maintaining an ideal customer experience throughout the support journey. We believe that support centers can be more than just mitigation for support calls. Technical support events can and should be enlightening, positive events for both the customers and the employees.
