Doakio is a remote team of technical experts from all around the world including the US, Philippines, India, Russia and more. We pride ourselves on the highest levels of operational transparency when working with our clients, who are top performers in their industry.
We utilize Atlassian’s Jira platform for internal and partner project management, and can deploy our technical support solutions across a wide array of support center platforms.
What We do
Our forte is building out technical documentation support centers that are dynamic, succinct, and easy for the target audience to access, understand, and implement. We also provide front line customer support, developer relations support, and establish on-boarding materials, training programs, and best practices for staff members.
Our methods are robust, scalable, and efficient. We have a strong focus on maintaining an ideal customer experience throughout the support journey. We believe that support centers can be more than just mitigation for support calls. Technical support events can and should be enlightening, positive events for both the customers and the employees.
Alexander is the President and Lead Technical Engineer at Doakio. He’s been working in various technical fields for more than 20 years, and has strong technical empathy for customers.
Patti is our Chief Editor and Head of Quality Control at Doakio. Her keen eye and attention to logical consistency is a valuable asset on every project.
Ana Marie Doak
Ana is our finance and budgeting director who also assists with recruiting and hiring. She has subject matter expertise in the areas of natural health, childbirth and breastfeeding.
Rex is our Field Engineer and Local Vendor Liaison who aids in designing our infrastructure and work environments. He overseas the implementation of these designs and manages all our construction projects.
Marissa serves as the Community Outreach Manager at Doakio, and also specializes in web research and bulk image editing when working on content to support the various communities we contribute to on social media.