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23 Text Classification Tools Compared

Welcome to the definitive source for selecting the best text analytics tool. We’ve performed comprehensive research to identify all text classification solutions that allow manual classification, either alone or in combination with automated classification.

We didn’t include tools that only advertise a machine learning solution. This is because in our experience, the very best text analysis techniques still require niche, domain-specific knowledge that neural networks can’t extract. At least, not yet (GPT-4 anyone?).

With the amount of time and resources companies pour into automatic analysis of unstructured data, it pays to spend a few hours, a few days, or even a few weeks researching the most optimum workflows for your industry and application. We hope this publication will save you dozens of hours of research in your quest for the best text analytics tool.

We put together a scatter plot that ranks each text analytics software based on two dimensions: Text Analytics Feature Strength and Text Analytics Business Strength.

Text Analytics Feature Strength is a number that was calculated by looking at how many features each text analytics tool had, and the relative, subjective importance of each feature. You’ll definitely want to reach out to us to layer in your own feature importance scoring before deciding on a solution.

Likewise, Text Analytics Business Strength is a number that was derived from certain business-related qualities of each company, and our own (subjective) scoring of the importance of those qualities. There too, you’ll want to give your own importance rating to derive your own, custom scatter plot:


Of special importance is the field titled, Top Five Other Text Analytics Tools with Most Similar Features, in Order. For each tools, we looked at the feature sets of competitors to come up with their top closest competitors from a data-driven, feature-focused perspective.

You can also click here to jump straight to the list of features that we’ve uncovered for each text analytics platform.

We want this research report to be mobile friendly, so we’ve nested five different methods of ranking these text analytics tools. Click on each to expand the ordered list:

Bookmark this page, and be sure to share it with your colleagues. We built a custom framework around this data, so it is almost trivial for us to add, remove, or update the data as text analytics tools change over time.

You won’t find another text analytics tools research project like this on the internet.




MonkeyLearn


MonkeyLearn

MonkeyLearn Comparison Details

Free trial: 1 Month

Pricing: $299/month

Feature summary: Train custom machine learning models to get topic, sentiment, intent, keywords and more.

Age of Software/Company: 1.5 Yrs

Special features:

Industry thought leadership blog: Click to visit blog.

Top five other Text Analytic tools with the most similar features, in order:

  • Excel
  • Google Sheets
  • Rapidminer
  • Zapier
  • Zendesk




  • Lionbridge


    Lionbridge

    Lionbridge Comparison Details

    Free trial: No

    Pricing:

    Feature summary: Analyze your documents or text and flag key features.

    Age of Software/Company: 1.4 Yrs

    Special features:

    Industry thought leadership blog: Click to visit blog.

    Top five other Text Analytic tools with the most similar features, in order:

  • Adobe
  • Authorit
  • Bold360
  • Bold360ai
  • Bomgar
  • Censhare
  • Drupal
  • Ektron
  • EPL
  • Ibrams Brand Management
  • InRiver
  • Liveperson
  • Marketo
  • Microsoft
  • Oracle
  • Oracle Compendium
  • Oracle Eloqua
  • Oracle Responsys
  • Oracle Service Cloud
  • Outlook.com
  • Progress Sitefinity
  • Relativity
  • Salesforce Commerce Cloud
  • Salesforce Service Cloud
  • SAP Hybris
  • SDL
  • Servicenow
  • Sitecore
  • Stibo System
  • Tridion
  • WordPress
  • Zendesk




  • Semantria


    Semantria

    Semantria Comparison Details

    Free trial: No

    Pricing:

    Feature summary: Lexalytics’ Text and Sentiment Analysis, in the cloud

    Age of Software/Company: 4.5 Yrs

    Special features:

    Industry thought leadership blog: Click to visit blog.

    Top five other Text Analytic tools with the most similar features, in order:




    Google AutoML NLP


    Google AutoML NLP

    Google AutoML NLP Comparison Details

    Free trial: Fully Free

    Pricing: 0-30K Feature

    Feature summary: Classify, extract, and detect sentiment.

    Age of Software/Company: 4.3 Yrs

    Special features:

    Industry thought leadership blog: Click to visit blog.

    Top five other Text Analytic tools with the most similar features, in order:




    RapidMiner Studio


    RapidMiner Studio

    RapidMiner Studio Comparison Details

    Free trial: Freemium

    Pricing: $7,500/year

    Feature summary: RapidMiner offers innovative text analytics solutions

    Age of Software/Company: 3.8 Yrs

    Special features:

    Industry thought leadership blog: Click to visit blog.

    Top five other Text Analytic tools with the most similar features, in order:

  • Tableau




  • Confirmit Genius


    Confirmit Genius

    Confirmit Genius Comparison Details

    Free trial: No

    Pricing:

    Feature summary: Confirmit’s text analytics software, Genius, automates this cumbersome process

    Age of Software/Company: 1.5 Yrs

    Industry thought leadership blog: Click to visit blog.

    Top five other Text Analytic tools with the most similar features, in order:

  • Confirmit Horizons




  • IBM Watson Studio


    IBM Watson Studio

    IBM Watson Studio Comparison Details

    Free trial: 1 Month

    Pricing:

    Feature summary: Process a large variety of unstructured text data and, from this text, extract and organize the key concepts.

    Age of Software/Company: 3.5 Yrs

    Special features:

    Industry thought leadership blog: Click to visit blog.

    Top five other Text Analytic tools with the most similar features, in order:




    Amazon Comprehend


    Amazon Comprehend

    Amazon Comprehend Comparison Details

    Free trial: No

    Pricing: $0.0001/Up to 10M units Feature

    Feature summary: Amazon Comprehend provides Keyphrase Extraction, Sentiment Analysis, Entity Recognition, Topic Modeling, and Language Detection APIs.

    Age of Software/Company: 2.8 Yrs

    Special features:

    Industry thought leadership blog: Click to visit blog.

    Top five other Text Analytic tools with the most similar features, in order:




    Textalytic


    Textalytic

    Textalytic Comparison Details

    Free trial: Freemium

    Pricing:

    Feature summary: Choose between multiple language features to analyze the structure of texts.

    Age of Software/Company: 2.1 Yrs

    Special features:

    Industry thought leadership blog: None

    Top five other Text Analytic tools with the most similar features, in order:

  • Dropbox




  • DiscoverText


    DiscoverText

    DiscoverText Comparison Details

    Free trial: Unknown

    Pricing:

    Feature summary: The Five Pillars of Text Analytics: Search, Filter, Cluster, Code, and Classify

    Age of Software/Company: 1.5 Yrs

    Special features:

    Industry thought leadership blog: Click to visit blog.

    Top five other Text Analytic tools with the most similar features, in order:

  • SurveyMonkey
  • Twitter




  • QDA Miner’s WordStat


    QDA Miner's WordStat

    QDA Miner’s WordStat Comparison Details

    Free trial: 1 Month

    Pricing: $2,518 / year

    Feature summary: Organizing, coding, annotating, retrieving, and analyzing collections of documents and images.

    Age of Software/Company: 8.0 Yrs

    Special features:

    Industry thought leadership blog: Click to visit blog.

    Top five other Text Analytic tools with the most similar features, in order:




    MeaningCloud


    MeaningCloud

    MeaningCloud Comparison Details

    Free trial: Fully Free

    Pricing:

    Feature summary: MeaningCloud is the easiest, most powerful and most affordable way to extract the meaning of all kinds of unstructured content: social conversation, articles, documents.

    Age of Software/Company: 3.7 Yrs

    Special features:

    Industry thought leadership blog: Click to visit blog.

    Top five other Text Analytic tools with the most similar features, in order:

  • Zapier




  • SAS Text Miner


    SAS Text Miner

    SAS Text Miner Comparison Details

    Free trial: Fully Free

    Pricing:

    Feature summary: High-performance text mining procedures.

    Age of Software/Company: 3.0 Yrs

    Special features:

    Industry thought leadership blog: Click to visit blog.

    Top five other Text Analytic tools with the most similar features, in order:




    Luminoso


    Luminoso

    Luminoso Comparison Details

    Free trial: No

    Pricing: $1,250/month

    Feature summary: Text analytics solutions can now discover information and provide value faster than ever before.

    Age of Software/Company: 6.3 Yrs

    Special features:

    Industry thought leadership blog: Click to visit blog.

    Top five other Text Analytic tools with the most similar features, in order:




    Bitext


    Bitext

    Bitext Comparison Details

    Free trial: Freemium

    Pricing:

    Feature summary: We make bots work.

    Age of Software/Company: 4 Mo

    Special features:

    Industry thought leadership blog: Click to visit blog.

    Top five other Text Analytic tools with the most similar features, in order:




    NetOwl


    NetOwl

    NetOwl Comparison Details

    Free trial: No

    Pricing:

    Feature summary: NetOwl is a suite of Text Analytics and Identity Analytics products to analyze Big Data using AI and Machine Learning-based technologies.

    Age of Software/Company: 6.9 Yrs

    Special features:

    Industry thought leadership blog: Click to visit blog.

    Top five other Text Analytic tools with the most similar features, in order:




    SmartLogic


    SmartLogic

    SmartLogic Comparison Details

    Free trial: Unknown

    Pricing:

    Feature summary: Text analysis, text mining and text analytics.

    Age of Software/Company: 9.2 Yrs

    Industry thought leadership blog: Click to visit blog.

    Top five other Text Analytic tools with the most similar features, in order:




    Text2Data


    Text2Data

    Text2Data Comparison Details

    Free trial: Fully Free

    Pricing:

    Feature summary: Our powerful text analytics api allows you easy integrations with your internal systems.

    Age of Software/Company: 1.8 Yrs

    Special features:

    Industry thought leadership blog: Click to visit blog.

    Top five other Text Analytic tools with the most similar features, in order:




    Etuma


    Etuma

    Etuma Comparison Details

    Free trial: Unknown

    Pricing:

    Feature summary: You receive high volumes of open-text feedback comments from multiple channels, and you struggle with systematically turning them into actionable insight in a timely manner.

    Age of Software/Company: 3.7 Yrs

    Industry thought leadership blog: None

    Top five other Text Analytic tools with the most similar features, in order:




    MuText


    MuText

    MuText Comparison Details

    Free trial: No

    Pricing:

    Feature summary: A text mining engine that enables knowledge discovery from unstructured and semi-structured data

    Age of Software/Company: 14.7 Yrs

    Special features:

    Industry thought leadership blog: Click to visit blog.

    Top five other Text Analytic tools with the most similar features, in order:




    Intellexer


    Intellexer

    Intellexer Comparison Details

    Free trial: Fully Free

    Pricing:

    Feature summary: Machine Learning technologies, our tools are powerful text analytics solutions that can be used as standalone applications as well as easily integrated in the existing systems.

    Age of Software/Company: 15.6 Yrs

    Industry thought leadership blog: Click to visit blog.

    Top five other Text Analytic tools with the most similar features, in order:




    Megaputer


    Megaputer

    Megaputer Comparison Details

    Free trial: No

    Pricing:

    Feature summary: Textual documents, and perform clustering, classification, summarization, sentiment analysis, and more.

    Age of Software/Company: 1.1 Yrs

    Industry thought leadership blog: Click to visit blog.

    Top five other Text Analytic tools with the most similar features, in order:




    Microsoft’s Cognitive Services Suite


    Microsoft’s Cognitive Services Suite

    Microsoft’s Cognitive Services Suite Comparison Details

    Free trial: 1 Year

    Pricing:

    Feature summary: Detect sentiment, key phrases, and named entities.

    Age of Software/Company: 3.3 Yrs

    Industry thought leadership blog: Click to visit blog.

    Top five other Text Analytic tools with the most similar features, in order:




    Ascribe


    Ascribe

    Ascribe Comparison Details

    Free trial: No

    Pricing:

    Feature summary: Offer comprehensive and customized full-service coding, translation and text analysis using Ascribe’s industry

    Age of Software/Company: 8.1 Yrs

    Special features:

    Industry thought leadership blog: Click to visit blog.

    Top five other Text Analytic tools with the most similar features, in order:







    FEATURE DESCRIPTIONS

    Sentiment Analysis

    Looks at the positivity or negativity within a document or classifier. The process of computationally identifying and categorizing opinions expressed in a piece of text.

    Number of Text Analytics Tools that have this feature: 24

    Entity Extraction

    Named-entity recognition (NER) (also known as entity identification, entity chunking and entity extraction) is a subtask of information extraction that seeks to locate and classify named entities mentioned in unstructured text into pre-defined categories such as person names, organizations, locations, medical codes, time expressions, quantities, monetary values, percentages, etc.

    Number of Text Analytics Tools that have this feature: 19

    Intent Detection

    Intent classification is the automated association of text to a specific purpose or goal.

    Number of Text Analytics Tools that have this feature: 18

    Multi-language Support

    Can perform text analysis on any languages.

    Number of Text Analytics Tools that have this feature: 17

    Manual N-Gram Topic Classification

    Has an interface that allows a user to manually create, edit or fine-tune n-gram classifiers.

    Number of Text Analytics Tools that have this feature: 14

    API

    An application programming interface (API) is a computing interface which defines interactions between multiple software intermediaries.

    Number of Text Analytics Tools that have this feature: 11

    Text Mining

    Text mining, also referred to as text data mining, similar to text analytics, is the process of deriving high-quality information from text.

    Number of Text Analytics Tools that have this feature: 11

    Reporting

    Create and manage Custom Reports.

    Number of Text Analytics Tools that have this feature: 6

    NLP

    Text mining (also referred to as text analytics) is an artificial intelligence (AI) technology that uses natural language processing (NLP) to transform the free (unstructured) text in documents and databases into normalized, structured data suitable for analysis or to drive machine learning (ML) algorithms.

    Number of Text Analytics Tools that have this feature: 6

    Word Cloud Tool

    Using a tool from word cloud.

    Number of Text Analytics Tools that have this feature: 4

    Dataset Support

    Unlock complex use cases with support for large classification labels, documents, and document size.

    Number of Text Analytics Tools that have this feature: 4

    Custom Workflows

    A workflow consists of a sequence of actions needed to complete a task or a project.

    Number of Text Analytics Tools that have this feature: 3

    PDF Support

    The Portable Document Format (PDF) is a file format developed by Adobe in the 1990s to present documents, including text formatting and images, in a manner independent of application software, hardware, and operating systems.

    Number of Text Analytics Tools that have this feature: 3

    HTML Support

    Using Hypertext Markup Language, a standardized system for tagging text files to achieve font, color, graphic, and hyperlink effects on World Wide Web pages.

    Number of Text Analytics Tools that have this feature: 2

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