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23 Text Classification Tools Compared

Welcome to the definitive source for selecting the best text analytics tool. We’ve performed comprehensive research to identify all text classification solutions that allow manual classification, either alone or in combination with automated classification.

We didn’t include tools that only advertise a machine learning solution. This is because in our experience, the very best text analysis techniques still require niche, domain-specific knowledge that neural networks can’t extract. At least, not yet (GPT-4 anyone?).

With the amount of time and resources companies pour into automatic analysis of unstructured data, it pays to spend a few hours, a few days, or even a few weeks researching the most optimum workflows for your industry and application. We hope this publication will save you dozens of hours of research in your quest for the best text analytics tool.

Text analytics combines well with Data Visualization. Check out our data visualization research here: Data Visualization Tools.

We reached out to a cohort of industry experts to get some initial feedback on what features are most important in text analytics tools. We’ve ranked the top ten tools in our research according to their responses. This top ten list is continually updated as we get more feedback. But we highly suggest you participate in our custom text classification survey so you can layer in your own importance prioritization for each feature:






Top Ten
Text Analytic Tools
as of April 2021

  1. SAS Text Miner
  2. Google AutoML NLP
  3. QDA Miners WordStat
  4. Text2Data
  5. MeaningCloud
  6. IBM Watson Studio
  7. Intellexer
  8. Microsofts Cognitive Services Suite
  9. Semantria
  10. SmartLogic

Our analysts have done comprehensive research on 24 text analytics tools. They collected over 190 data points, and more than 300 feature points. We also put together a scatter plot that ranks each text analytics software based on two dimensions: Text Analytics Feature Strength and Text Analytics Business Strength.

Text Analytics Feature Strength is a number that was calculated by looking at how many features each text analytics tool had, and the relative, subjective importance of each feature. You’ll definitely want to take our survey to layer in your own feature importance scoring before deciding on a solution.

Likewise, Text Analytics Business Strength is a number that was derived from certain business-related qualities of each company, and our own (subjective) scoring of the importance of those qualities. There too, you’ll want to give your own importance rating to derive your own, custom scatter plot:

Note: If we mark a specific solution as not having a particular feature, that only means we did not see that feature advertised in their public marketing content. We focus almost exclusively on publicly verifiable facts in our research.

Of special importance is the field titled, Top Five Other Text Analytics Tools with Most Similar Features, in Order. For each tool, we looked at the feature sets of competitors to come up with their top closest competitors from a data-driven, feature-focused perspective.

You can also click here to jump straight to the list of features that we’ve uncovered for each text analytics platform.

We want this research report to be mobile-friendly, so we’ve nested five different methods of ranking these text analytics tools. Click on each to expand the ordered list:





Bookmark this page, and be sure to share it with your colleagues. We built a custom framework around this data, so it is almost trivial for us to add, remove, or update the data as text analytics tools change over time.

What elements do you find important when deciding on a text analytics tool? What other tools should we include that we’ve missed? Please let us know in the comments below. We love your feedback!

You can click on the images below to see an introduction video for the tool, if one is available.


Text Analytics Tools are listed below in no particular order:

MonkeyLearn


MonkeyLearn

MonkeyLearn Comparison Details

Free trial: 30 Days

Pricing: $299 / Month

Feature summary: Connect various text formats, use machine learning to automatically tag the text, use tags to build workflows and gain business insights.

Age of Software/Company: 2.1 Yrs

Distinctive features:

Industry thought leadership blog: Click to visit blog.

Top five other text analytic tools with the most similar features, in order:

  • Excel
  • Google Sheets
  • Rapidminer
  • Zapier
  • Zendesk



  • Lionbridge


    Lionbridge

    Lionbridge Comparison Details

    Free trial: Not Available

    Pricing: Unknown

    Feature summary: Provides document analysis, then tagging and sorting content using quality AI training data.

    Age of Software/Company: 1.9 Yrs

    Distinctive features:

    Industry thought leadership blog: Click to visit blog.

    Top five other text analytic tools with the most similar features, in order:

  • Adobe
  • Authorit
  • Bold360
  • Bold360ai
  • Bomgar
  • Censhare
  • Drupal
  • Ektron
  • EPL
  • Ibrams Brand Management
  • InRiver
  • Liveperson
  • Marketo
  • Microsoft
  • Oracle
  • Oracle Compendium
  • Oracle Eloqua
  • Oracle Responsys
  • Oracle Service Cloud
  • Outlook.com
  • Progress Sitefinity
  • Relativity
  • Salesforce Commerce Cloud
  • Salesforce Service Cloud
  • SAP Hybris
  • SDL
  • Servicenow
  • Sitecore
  • Stibo System
  • Tridion
  • WordPress
  • Zendesk



  • Semantria


    Semantria

    Semantria Comparison Details

    Free trial: Not Available

    Pricing: Unknown

    Feature summary: Uses RESTful API with graphic configuration and other tools, uses software development kit for common programming languages, can be implemented on premise, or the cloud.

    Age of Software/Company: 5.1 Yrs

    Distinctive features:

    Industry thought leadership blog: Click to visit blog.

    Top five other text analytic tools with the most similar features, in order:



    Google AutoML NLP


    Google AutoML NLP

    Google AutoML NLP Comparison Details

    Free trial: Fully Free

    Pricing: 0-30K Feature

    Feature summary: Upload documents, customize your model, evaluate and gain valuable business insights.

    Age of Software/Company: 4.8 Yrs

    Distinctive features:

    Industry thought leadership blog: Click to visit blog.

    Top five other text analytic tools with the most similar features, in order:



    RapidMiner Studio


    RapidMiner Studio

    RapidMiner Studio Comparison Details

    Free trial: Limited

    Pricing: $7,500 / Year

    Feature summary: Aids in finding out your customers needs by analyzing unstructured textual content.

    Age of Software/Company: 4.3 Yrs

    Distinctive features:

    Industry thought leadership blog: Click to visit blog.

    Top five other text analytic tools with the most similar features, in order:

  • Tableau



  • Confirmit Genius


    Confirmit Genius

    Confirmit Genius Comparison Details

    Free trial: Not Available

    Pricing: Unknown

    Feature summary: Uses AI technology to automate the classifying and analyzing of sentiment in text data. Stay competitive in the market by gaining insights.

    Age of Software/Company: 2.0 Yrs

    Industry thought leadership blog: Click to visit blog.

    Top five other text analytic tools with the most similar features, in order:

  • Confirmit Horizons



  • IBM Watson Studio


    IBM Watson Studio

    IBM Watson Studio Comparison Details

    Free trial: 30 Days

    Pricing: Unknown

    Feature summary: Processes many forms of unstructured text data, businesses benefit from extracting and organizing key concepts.

    Age of Software/Company: 4.0 Yrs

    Distinctive features:

    Industry thought leadership blog: Click to visit blog.

    Top five other text analytic tools with the most similar features, in order:



    Amazon Comprehend


    Amazon Comprehend

    Amazon Comprehend Comparison Details

    Free trial: Not Available

    Pricing: $0.0001 / Up to 10M units Feature

    Feature summary: Uses machine learning in processing text data, provides use of natural language processing integration with your businesses applications.

    Age of Software/Company: 3.3 Yrs

    Distinctive features:

    Industry thought leadership blog: Click to visit blog.

    Top five other text analytic tools with the most similar features, in order:



    Textalytic


    Textalytic

    Textalytic Comparison Details

    Free trial: Limited

    Pricing: Unknown

    Feature summary: Valuable insights are found in text data when analyzing grammar, word usage, word and phrase occurrences. Provides a library of texts.

    Age of Software/Company: 2.6 Yrs

    Distinctive features:

    Top five other text analytic tools with the most similar features, in order:

  • Dropbox



  • DiscoverText


    DiscoverText

    DiscoverText Comparison Details

    Free trial: 7 Days

    Pricing: Unknown

    Feature summary: Searches, filters, and classifies many forms of text data to gain valuable insights, cloud based.

    Age of Software/Company: 2.0 Yrs

    Distinctive features:

    Top five other text analytic tools with the most similar features, in order:

  • SurveyMonkey
  • Twitter



  • QDA Miner's WordStat


    QDA Miner's WordStat

    QDA Miner's WordStat Comparison Details

    Free trial: 30 Days

    Pricing: $2,518 / Year

    Feature summary: Provides organization, coding, interpreting, retrieving, and analyzing text and images.

    Age of Software/Company: 8.5 Yrs

    Distinctive features:

    Industry thought leadership blog: Click to visit blog.

    Top five other text analytic tools with the most similar features, in order:



    MeaningCloud


    MeaningCloud

    MeaningCloud Comparison Details

    Free trial: Fully Free

    Pricing: Unknown

    Feature summary: Cost effective way to find insights from unstructured text data such as social conversations, articles, and documents.

    Age of Software/Company: 4.2 Yrs

    Distinctive features:

    Industry thought leadership blog: Click to visit blog.

    Top five other text analytic tools with the most similar features, in order:

  • Zapier



  • SAS Text Miner


    SAS Text Miner

    SAS Text Miner Comparison Details

    Free trial: Fully Free

    Pricing: Unknown

    Feature summary: High-quality text data interpretation processes.

    Age of Software/Company: 3.5 Yrs

    Distinctive features:

    Industry thought leadership blog: Click to visit blog.

    Top five other text analytic tools with the most similar features, in order:



    Luminoso


    Luminoso

    Luminoso Comparison Details

    Free trial: Not Available

    Pricing: $1,250 / Month

    Feature summary: Efficient solution for discovering important insights in text data.

    Age of Software/Company: 6.8 Yrs

    Distinctive features:

    Industry thought leadership blog: Click to visit blog.

    Top five other text analytic tools with the most similar features, in order:



    Bitext


    Bitext

    Bitext Comparison Details

    Free trial: Limited

    Pricing: Unknown

    Feature summary: Provides personalized business solutions for automating the process of analyzing text data.

    Age of Software/Company: 10 Mo

    Distinctive features:

    Industry thought leadership blog: Click to visit blog.

    Top five other text analytic tools with the most similar features, in order:



    NetOwl


    NetOwl

    NetOwl Comparison Details

    Free trial: Not Available

    Pricing: Unknown

    Feature summary: Uses artificial intelligence and machine learning technology for analyzing massive amounts of text data .

    Age of Software/Company: 7.4 Yrs

    Distinctive features:

    Industry thought leadership blog: Click to visit blog.

    Top five other text analytic tools with the most similar features, in order:



    SmartLogic


    SmartLogic

    SmartLogic Comparison Details

    Free trial: Not Available

    Pricing: Unknown

    Feature summary: Brings structure to unstructured text data, businesses gain usable insights to customer thinking.

    Age of Software/Company: 9.7 Yrs

    Industry thought leadership blog: Click to visit blog.

    Top five other text analytic tools with the most similar features, in order:



    Text2Data


    Text2Data

    Text2Data Comparison Details

    Free trial: Fully Free

    Pricing: Unknown

    Feature summary: Uses Application Programming Interface and integrates efficiently with business' internal systems.

    Age of Software/Company: 2.3 Yrs

    Distinctive features:

    Industry thought leadership blog: Click to visit blog.

    Top five other text analytic tools with the most similar features, in order:



    Etuma


    Etuma

    Etuma Comparison Details

    Free trial: Not Available

    Pricing: Unknown

    Feature summary: Quickly turn mass amounts of open-text feedback comments into valuable insights. Organize text data, analyze sentiment, etc.

    Age of Software/Company: 4.2 Yrs

    Top five other text analytic tools with the most similar features, in order:



    MuText


    MuText

    MuText Comparison Details

    Free trial: Not Available

    Pricing: Unknown

    Feature summary: A text mining engine that enables knowledge discovery from unstructured and semi-structured data

    Age of Software/Company: 15.2 Yrs

    Distinctive features:

    Industry thought leadership blog: Click to visit blog.

    Top five other text analytic tools with the most similar features, in order:



    Intellexer


    Intellexer

    Intellexer Comparison Details

    Free trial: Fully Free

    Pricing: Unknown

    Feature summary: Uses powerful machine learning technology. Solutions can be standalone applications or efficiently integrated into the existing system.

    Age of Software/Company: 16.1 Yrs

    Industry thought leadership blog: Click to visit blog.

    Top five other text analytic tools with the most similar features, in order:



    Megaputer


    Megaputer

    Megaputer Comparison Details

    Free trial: Not Available

    Pricing: Unknown

    Feature summary: Searches textual documents, then clusters, classifies, analyzes sentiment, etc.

    Age of Software/Company: 1.6 Yrs

    Industry thought leadership blog: Click to visit blog.

    Top five other text analytic tools with the most similar features, in order:



    Microsoft's Cognitive Services Suite


    Microsoft's Cognitive Services Suite

    Microsoft's Cognitive Services Suite Comparison Details

    Free trial: Limited

    Pricing: Unknown

    Feature summary: Uses Artificial Intelligence to determine sentiment, key phrases, named entities etc. in unstructured data.

    Age of Software/Company: 3.8 Yrs

    Industry thought leadership blog: Click to visit blog.

    Top five other text analytic tools with the most similar features, in order:



    Ascribe


    Ascribe

    Ascribe Comparison Details

    Free trial: Not Available

    Pricing: Unknown

    Feature summary: Offers effective, customized coding, translation and analyzing of text data to gain actionable results.

    Age of Software/Company: 8.6 Yrs

    Distinctive features:

    Industry thought leadership blog: Click to visit blog.

    Top five other text analytic tools with the most similar features, in order:





    FEATURE DESCRIPTIONS

    Sentiment Analysis

    Looks at the positivity or negativity within a document or classifier. The process of computationally identifying and categorizing opinions expressed in a piece of text.

    Top five other text analytic tools with the most similar features, in order: 24

    Named Entity Recognition / Extraction

    Also known as named-entity recognition (NER), or entity identification, it identifies and classifies key elements from text into predefined categories.

    Top five other text analytic tools with the most similar features, in order: 19

    Intent Detection

    Intent classification is the automated association of text to a specific purpose or goal.

    Top five other text analytic tools with the most similar features, in order: 18

    Multi-language Support

    Can perform text analysis on many languages. Translation Application Programming Interface's recognition engine supports a wide variety of languages for the Neural Machine Translation (NMT) model.

    Top five other text analytic tools with the most similar features, in order: 17

    Create / Edit N-Gram Classifiers

    Has an interface that allows a user to manually create, edit or fine-tune n-gram classifiers.

    Top five other text analytic tools with the most similar features, in order: 14

    Application Programming Interface

    The application programming interface is a computational interface that determines the interactions between multiple software intermediaries. It defines the types of calls or requests that can be made, how they are created, the data types to be used, the rules to be followed, etc.

    Top five other text analytic tools with the most similar features, in order: 11

    Text Data Mining

    Also known as text analytics, or text data mining, it is the process of deriving high-quality information from text.

    Top five other text analytic tools with the most similar features, in order: 11

    Custom Reports

    Create and manage Custom Reports.

    Top five other text analytic tools with the most similar features, in order: 6

    Natural Language Processing

    Involves Artificial Intelligence, Computer Science and Linguistics. The process extracts information to clarify document contents.

    Top five other text analytic tools with the most similar features, in order: 6

    Word-Representation Cloud Tool

    Also known as word collage, wordle, or tag cloud, Word Cloud can visually represent words by making some words, in the word cloud, larger according to how frequently they are used in the text.

    Top five other text analytic tools with the most similar features, in order: 4

    Dataset Support

    Unlock complex use cases with support for large classification labels, documents, and document size.

    Top five other text analytic tools with the most similar features, in order: 4

    Custom Workflows

    Allows users to create a unique workflow plan and diagram, consisting of a sequence of actions, according to a user's resources, and project tasks to be done.

    Top five other text analytic tools with the most similar features, in order: 3

    PDF Support

    PDF (Portable Document Format) is a file format developed by Adobe for documents, including text and image formats, independent of the software, hardware, and operating systems being used.

    Top five other text analytic tools with the most similar features, in order: 3

    HTML Support

    Uses Hypertext Markup Language, a standard tagging system for text files to get font, color, graphics and hyperlink effects on web pages.

    Top five other text analytic tools with the most similar features, in order: 2

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