According to the data, these are the best software as a service (SaaS) knowledge-base tools available. Most other articles give you a random or subjective ordering of “Best” software tools, but not here. This article is based on intensive research of more than 50 knowledge-base platforms. Our analysts compared and contrasted all features and company attributes to come up with these top 5.
Now depending on your needs, you may come up with a different selection of top SaaS knowledge-base tools. Along with our comprehensive research, we’ve provided a way to layer on your own feature-specific importance rating for each feature and attribute by participating in our custom knowledge-base platforms survey. You’ll receive a custom report specifically tailored to you, based on the survey responses you provide.
We also have domain authority data which serves as a good indicator of overall popularity. If you think of any tools that we should have included in our comparison analysis let us know in the comments below.
We found 32 SaaS knowledge-base platforms. We list the top five tools here, along with three runners up.
Be sure to check out our up-to-date research publication on Knowledge Base Platforms Compared. As of this writing, we are not incentivized in any way by any of these knowledge-base companies.
So without further ado, we present to you our evidence-backed ordered listing of the top five SaaS knowledge-base platforms:
Multiple Business Roles (SMEs, Developers, Admins, Editors, etc.)
Easy Article Linking
Analytics for Providing Insights
Multi-Language Support
Application Programming Interface Enhancement
Mobile Support
Version / Revision Control
Viewer / User Controls
Track Article Visits
Real Time Article Collaboration / Synchronous Editing
Internal Employee Knowledge Base
Drag and Drop Building Tool
Article Drafting After Publication
Saves History of Article Changes
Workflow Management
Built-in Backup & Restore / Rollback
Incremental Search / Real-time Suggestions
Built-in Revision Workflow
Project Management Features
Track Searches
Article Tags
Full HTML/CSS Customization
Article Public Comments / Discussion
Allows Article Voting / Rating
Design Theme Library
Single Sign-On Support
Multiple Format Import / Export
Support Ticket System
Domain Path White-Label Option
Live Chat Feature
Author / Editor Article Commentary
Article Suggestions on Contact Forms
XML Format Support
3rd Party Custom Widgets
Social Media Integration
Help Content Optimized for SEO
Language Machine-Translation
Multiple Brands in One Account
Built-in Glossary
Artificial Intelligence / Machine Learning
Remote Configuration and Support
Searchable PDF Attachments
Voice Integration
The parent company of Freshdesk (Freshworks Inc.) has other products (Freshcaller, Freshsales and Freshservice) that all work well together. With Freshdesk, tickets can be viewed quickly to resolve customer issues in a timely manner. Some users report issues with set up but Freshdesk support is available to help.
Multiple Business Roles (SMEs, Developers, Admins, Editors, etc.)
Easy Article Linking
Analytics for Providing Insights
Multi-Language Support
Application Programming Interface Enhancement
Mobile Support
Version / Revision Control
Real Time Article Collaboration / Synchronous Editing
Internal Employee Knowledge Base
Drag and Drop Building Tool
Article Drafting After Publication
Saves History of Article Changes
Workflow Management
Built-in Backup & Restore / Rollback
Incremental Search / Real-time Suggestions
Built-in Revision Workflow
Project Management Features
Track Searches
Article Tags
Full HTML/CSS Customization
Design Theme Library
Single Sign-On Support
Multiple Format Import / Export
Self-Hosting Available
Article Suggestions on Contact Forms
XML Format Support
3rd Party Custom Widgets
Social Media Integration
Help Content Optimized for SEO
Language Machine-Translation
Search Synonyms
Multiple Brands in One Account
Built-in Glossary
Remote Configuration and Support
Searchable PDF Attachments
While it has a somewhat complex interface, Robohelp users enjoy the microcopy feature, authoring tool and that it gives professional results. The tool is also very customizable.
Multiple Business Roles (SMEs, Developers, Admins, Editors, etc.)
Easy Article Linking
Analytics for Providing Insights
Multi-Language Support
Application Programming Interface Enhancement
Mobile Support
Version / Revision Control
Viewer / User Controls
Track Article Visits
Real Time Article Collaboration / Synchronous Editing
Internal Employee Knowledge Base
Drag and Drop Building Tool
Article Drafting After Publication
Saves History of Article Changes
Workflow Management
Built-in Backup & Restore / Rollback
Incremental Search / Real-time Suggestions
Built-in Revision Workflow
Project Management Features
Track Searches
Article Tags
Full HTML/CSS Customization
Article Public Comments / Discussion
Allows Article Voting / Rating
Single Sign-On Support
Multiple Format Import / Export
Self-Hosting Available
Support Ticket System
Domain Path White-Label Option
Live Chat Feature
Author / Editor Article Commentary
Article Suggestions on Contact Forms
XML Format Support
Social Media Integration
Help Content Optimized for SEO
Language Machine-Translation
Search Synonyms
Built-in Glossary
Searchable PDF Attachments
This knowledge base does not support all languages yet, no Japanese support, for example. Overall PHPKB offers an efficient, robust knowledge-base tool for businesses to capture then share data with other team members. Most customers are very happy with this product.
Multiple Business Roles (SMEs, Developers, Admins, Editors, etc.)
Easy Article Linking
Analytics for Providing Insights
Application Programming Interface Enhancement
Mobile Support
Version / Revision Control
Viewer / User Controls
Track Article Visits
Internal Employee Knowledge Base
Drag and Drop Building Tool
Article Drafting After Publication
Saves History of Article Changes
Workflow Management
Built-in Backup & Restore / Rollback
Incremental Search / Real-time Suggestions
Built-in Revision Workflow
Project Management Features
Track Searches
Article Tags
Full HTML/CSS Customization
Article Public Comments / Discussion
Allows Article Voting / Rating
Single Sign-On Support
Multiple Format Import / Export
Self-Hosting Available
Author / Editor Article Commentary
Article Suggestions on Contact Forms
XML Format Support
Language Machine-Translation
Search Synonyms
Built-in Glossary
Remote Configuration and Support
Searchable PDF Attachments
KBPublisher efficiently resolves issues so you can free up your staff for other important projects. Though the user interface can sometimes be difficult, it's easy to add articles and has a great search engine.
Multiple Business Roles (SMEs, Developers, Admins, Editors, etc.)
Easy Article Linking
Analytics for Providing Insights
Multi-Language Support
Application Programming Interface Enhancement
Mobile Support
Version / Revision Control
Viewer / User Controls
Track Article Visits
Real Time Article Collaboration / Synchronous Editing
Internal Employee Knowledge Base
Drag and Drop Building Tool
Article Drafting After Publication
Saves History of Article Changes
Workflow Management
Built-in Backup & Restore / Rollback
Incremental Search / Real-time Suggestions
Built-in Revision Workflow
Project Management Features
Track Searches
Article Tags
Full HTML/CSS Customization
Article Public Comments / Discussion
Allows Article Voting / Rating
Design Theme Library
Single Sign-On Support
Multiple Format Import / Export
Self-Hosting Available
Support Ticket System
Domain Path White-Label Option
Live Chat Feature
Author / Editor Article Commentary
Article Suggestions on Contact Forms
XML Format Support
3rd Party Custom Widgets
Social Media Integration
Help Content Optimized for SEO
Language Machine-Translation
Search Synonyms
Multiple Brands in One Account
Voice Integration
Help Scout is a help desk software popular with Mac users. It allows tracking of users and has a lower learning curve. Apps integrate easily and the software is easy to personalize.
Multiple Business Roles (SMEs, Developers, Admins, Editors, etc.)
Easy Article Linking
Analytics for Providing Insights
Multi-Language Support
Application Programming Interface Enhancement
Mobile Support
Version / Revision Control
Viewer / User Controls
Track Article Visits
Real Time Article Collaboration / Synchronous Editing
Internal Employee Knowledge Base
Drag and Drop Building Tool
Article Drafting After Publication
Saves History of Article Changes
Workflow Management
Built-in Backup & Restore / Rollback
Incremental Search / Real-time Suggestions
Built-in Revision Workflow
Project Management Features
Track Searches
Article Tags
Full HTML/CSS Customization
Article Public Comments / Discussion
Design Theme Library
Single Sign-On Support
Multiple Format Import / Export
Self-Hosting Available
Support Ticket System
Domain Path White-Label Option
Live Chat Feature
Article Suggestions on Contact Forms
XML Format Support
3rd Party Custom Widgets
Help Content Optimized for SEO
Language Machine-Translation
Search Synonyms
Built-in Glossary
Optical Character Reader / Convert Images of Text
Paligo is a great CCMS (component content management system). The strong points include: XML (extensible markup language) source format that provides great features while keeping a user friendly interface; the helpful filters and variables. Paligo does have a big learning curve so training is a good idea.
