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Best Freshdesk Alternatives

Best Freshdesk Alternatives



In this article, we are going to list the top ten most similar alternatives to Freshdesk contained in our Knowledge Bases category. We extracted all known advertised features from every tool in the Knowledge Bases category, ran a custom cluster analysis, and finally compared every tool to every other tool to select those Knowledge Bases solutions that were most similar and most dissimilar to Freshdesk.

Please also refer to our original Freshdesk research publication for a scatter plot, a top ten list, a custom survey, featured descriptions, and more details about the research principles behind these top ten alternatives and bottom ten alternatives lists for Freshdesk. Clicking on a link will take you to a page dedicated to that tool. Note that the bottom ten tools listed here are not necessarily inferior to Freshdesk.

Freshdesk - Top 10 Most Similar Alternatives

  1. Zendesk Zendesk - Has 46 similar features
  2. Confluence Confluence - Has 45 similar features
  3. Help Scout Help Scout - Has 44 similar features
  4. Zoho Desk Zoho Desk - Has 44 similar features
  5. UseResponse UseResponse - Has 43 similar features
  6. Web Help Desk Web Help Desk - Has 43 similar features
  7. MindTouch MindTouch - Has 43 similar features
  8. Service Cloud Service Cloud - Has 43 similar features
  9. Desk Desk - Has 43 similar features
  10. PHPKB PHPKB - Has 42 similar features

Freshdesk - Top 10 Most Dissimilar Alternatives

  1. Screensteps Screensteps - Has 11 similar features
  2. WinCHM WinCHM - Has 12 similar features
  3. Slite Slite - Has 13 similar features
  4. Cayzu Cayzu - Has 13 similar features
  5. Microsoft Sandcastle Microsoft Sandcastle - Has 14 similar features
  6. Help Crafter Help Crafter - Has 14 similar features
  7. Knowmax Knowmax - Has 15 similar features
  8. SlimFAQ SlimFAQ - Has 18 similar features
  9. Crisp Crisp - Has 21 similar features
  10. Support Hero Support Hero - Has 21 similar features

All Freshdesk Features in Order of Popularity

Freshdesk Details

Free trial: 30 Days

Pricing: Free

Feature summary: Customer Support Software and Ticketing System

Age of Software/Company: 13.8 Yrs

Distinctive features:

Industry thought leadership blog: Click to visit blog.