Best Freshdesk Alternatives

In this article, we are going to list the top ten most similar alternatives to Freshdesk contained in our Knowledge Bases category. We extracted all known advertised features from every tool in the Knowledge Bases category, ran a custom cluster analysis, and finally compared every tool to every other tool to select those Knowledge Bases solutions that were most similar and most dissimilar to Freshdesk.

Please also refer to our original Freshdesk research publication for a scatter plot, a top ten list, a custom survey, featured descriptions, and more details about the research principles behind these top ten alternatives and bottom ten alternatives lists for Freshdesk. Clicking on a link will take you to a page dedicated to that tool. Note that the bottom ten tools listed here are not necessarily inferior to Freshdesk.

Freshdesk - Top 10 Most Similar Alternatives

1. Zendesk - Has 46 similar features
2. Confluence - Has 45 similar features
3. Help Scout - Has 44 similar features
4. Zoho Desk - Has 44 similar features
5. UseResponse - Has 43 similar features
6. Web Help Desk - Has 43 similar features
7. MindTouch - Has 43 similar features
8. Service Cloud - Has 43 similar features
9. Desk - Has 43 similar features
10. PHPKB - Has 42 similar features

Freshdesk - Top 10 Most Dissimilar Alternatives

1. Screensteps - Has 11 similar features
2. WinCHM - Has 12 similar features
3. Slite - Has 13 similar features
4. Cayzu - Has 13 similar features
5. Microsoft Sandcastle - Has 14 similar features
6. Help Crafter - Has 14 similar features
7. Knowmax - Has 15 similar features
8. SlimFAQ - Has 18 similar features
9. Crisp - Has 21 similar features
10. Support Hero - Has 21 similar features

All Freshdesk Features in Order of Popularity