Best Help Scout Alternatives

In this article, we are going to list the top ten most similar alternatives to Help Scout within our Knowledge Bases section. We extracted all known advertised features from every tool in the Knowledge Bases category, ran a custom cluster analysis, and finally compared every tool to every other tool to discover Knowledge Bases solutions that are the most like (or unlike) Help Scout.

Check out our original Help Scout research publication for a scatter plot, a top ten list, a custom survey, featured descriptions, and more details about the research principles behind these top ten alternatives and bottom ten alternatives lists for Help Scout. Clicking on a link will take you to a page dedicated to that tool. Note that the bottom ten tools listed here are not necessarily inferior to Help Scout.

Help Scout - Top 10 Most Similar Alternatives

1. Confluence - Has 46 similar features
2. Zendesk - Has 45 similar features
3. UseResponse - Has 44 similar features
4. MindTouch - Has 44 similar features
5. Freshdesk - Has 44 similar features
6. PHPKB - Has 42 similar features
7. HelpDocs - Has 42 similar features
8. Web Help Desk - Has 42 similar features
9. Teamwork Desk - Has 42 similar features
10. Zoho Desk - Has 42 similar features

Help Scout - Top 10 Most Dissimilar Alternatives

1. Screensteps - Has 11 similar features
2. Slite - Has 12 similar features
3. WinCHM - Has 12 similar features
4. Cayzu - Has 13 similar features
5. Microsoft Sandcastle - Has 13 similar features
6. Help Crafter - Has 13 similar features
7. Knowmax - Has 14 similar features
8. SlimFAQ - Has 18 similar features
9. Crisp - Has 21 similar features
10. Support Hero - Has 21 similar features

All Help Scout Features in Order of Popularity