Best Zendesk Alternatives

In this article, we are going to list the top ten most similar alternatives to Zendesk contained in our Knowledge Bases category. We extracted all known advertised features from every tool in the Knowledge Bases category, ran a custom cluster analysis, and finally compared every tool to every other tool to discover Knowledge Bases solutions that were most similar and most dissimilar to Zendesk.

Take a look at our Zendesk research publication for a scatter plot, a top ten list, a custom survey, featured descriptions, and more details about the research principles behind these top ten alternatives and bottom ten alternatives lists for Zendesk. Clicking on a link will take you to a page dedicated to that tool. Note that the bottom ten tools listed here are not necessarily inferior to Zendesk.

Zendesk - Top 10 Most Similar Alternatives

1. Freshdesk - Has 46 similar features
2. Confluence - Has 46 similar features
3. Help Scout - Has 45 similar features
4. Desk - Has 45 similar features
5. UseResponse - Has 44 similar features
6. Zoho Desk - Has 44 similar features
7. Service Cloud - Has 44 similar features
8. Web Help Desk - Has 43 similar features
9. MindTouch - Has 43 similar features
10. Happy Fox - Has 43 similar features

Zendesk - Top 10 Most Dissimilar Alternatives

1. Screensteps - Has 12 similar features
2. WinCHM - Has 12 similar features
3. Help Crafter - Has 12 similar features
4. Cayzu - Has 13 similar features
5. Slite - Has 14 similar features
6. Microsoft Sandcastle - Has 14 similar features
7. Knowmax - Has 15 similar features
8. SlimFAQ - Has 18 similar features
9. Support Hero - Has 20 similar features
10. Crisp - Has 21 similar features

All Zendesk Features in Order of Popularity