In this article, we are going to list the top ten most similar alternatives to Zendesk contained in our Knowledge Bases category. We extracted all known advertised features from every tool in the Knowledge Bases category, ran a custom cluster analysis, and finally compared every tool to every other tool to discover Knowledge Bases solutions that were most similar and most dissimilar to Zendesk.
Take a look at our Zendesk research publication for a scatter plot, a top ten list, a custom survey, featured descriptions, and more details about the research principles behind these top ten alternatives and bottom ten alternatives lists for Zendesk. Clicking on a link will take you to a page dedicated to that tool. Note that the bottom ten tools listed here are not necessarily inferior to Zendesk.