Best Zoho Desk Alternatives

In this article, we are going to list the top ten most similar alternatives to Zoho Desk found in the Knowledge Bases category. We extracted all known advertised features from every tool in the Knowledge Bases category, ran a custom cluster analysis, and finally compared every tool to every other tool to sort out those Knowledge Bases solutions that are the most like (or unlike) Zoho Desk.

Please also refer to our original Zoho Desk research publication for a scatter plot, a top ten list, a custom survey, featured descriptions, and more details about the research principles behind these top ten alternatives and bottom ten alternatives lists for Zoho Desk. Clicking on a link will take you to a page dedicated to that tool. Note that the bottom ten tools listed here are not necessarily inferior to Zoho Desk.

Zoho Desk - Top 10 Most Similar Alternatives

1. Freshdesk - Has 44 similar features
2. Zendesk - Has 44 similar features
3. Confluence - Has 43 similar features
4. Help Scout - Has 42 similar features
5. UseResponse - Has 41 similar features
6. Web Help Desk - Has 41 similar features
7. Happy Fox - Has 41 similar features
8. Service Cloud - Has 41 similar features
9. Bloomfire - Has 41 similar features
10. PHPKB - Has 40 similar features

Zoho Desk - Top 10 Most Dissimilar Alternatives

1. Screensteps - Has 11 similar features
2. WinCHM - Has 11 similar features
3. Slite - Has 12 similar features
4. Cayzu - Has 13 similar features
5. Microsoft Sandcastle - Has 13 similar features
6. Help Crafter - Has 13 similar features
7. Knowmax - Has 15 similar features
8. SlimFAQ - Has 17 similar features
9. Crisp - Has 20 similar features
10. Dr.Explain - Has 20 similar features

All Zoho Desk Features in Order of Popularity