Best Service Cloud Alternatives

In this article, we are going to list the top ten most similar alternatives to Service Cloud found in the Knowledge Bases area. We extracted all known advertised features from every tool in the Knowledge Bases category, ran a custom cluster analysis, and finally compared every tool to every other tool to find the Knowledge Bases solutions which were the most similar or dissimilar to Service Cloud.

Check out our original Service Cloud research publication for a scatter plot, a top ten list, a custom survey, featured descriptions, and more details about the research principles behind these top ten alternatives and bottom ten alternatives lists for Service Cloud. Clicking on a link will take you to a page dedicated to that tool. Note that the bottom ten tools listed here are not necessarily inferior to Service Cloud.

Service Cloud - Top 10 Most Similar Alternatives

1. Zendesk - Has 44 similar features
2. Freshdesk - Has 43 similar features
3. Confluence - Has 42 similar features
4. Desk - Has 42 similar features
5. Help Scout - Has 41 similar features
6. Zoho Desk - Has 41 similar features
7. KocharSoft - Has 40 similar features
8. UseResponse - Has 40 similar features
9. Web Help Desk - Has 40 similar features
10. Happy Fox - Has 40 similar features

Service Cloud - Top 10 Most Dissimilar Alternatives

1. Slite - Has 10 similar features
2. WinCHM - Has 11 similar features
3. Screensteps - Has 12 similar features
4. Cayzu - Has 12 similar features
5. Microsoft Sandcastle - Has 13 similar features
6. Help Crafter - Has 13 similar features
7. Knowmax - Has 15 similar features
8. SlimFAQ - Has 16 similar features
9. Support Hero - Has 19 similar features
10. Crisp - Has 20 similar features

All Service Cloud Features in Order of Popularity