In this article, we are going to list the top ten most similar alternatives to Service Cloud found in the Knowledge Bases area. We extracted all known advertised features from every tool in the Knowledge Bases category, ran a custom cluster analysis, and finally compared every tool to every other tool to find the Knowledge Bases solutions which were the most similar or dissimilar to Service Cloud.
Check out our original Service Cloud research publication for a scatter plot, a top ten list, a custom survey, featured descriptions, and more details about the research principles behind these top ten alternatives and bottom ten alternatives lists for Service Cloud. Clicking on a link will take you to a page dedicated to that tool. Note that the bottom ten tools listed here are not necessarily inferior to Service Cloud.