Best Web Help Desk Alternatives

In this article, we are going to list the top ten most similar alternatives to Web Help Desk found in the Knowledge Bases category. We extracted all known advertised features from every tool in the Knowledge Bases category, ran a custom cluster analysis, and finally compared every tool to every other tool to find the Knowledge Bases solutions that are the most like (or unlike) Web Help Desk.

Please also refer to our original Web Help Desk research publication for a scatter plot, a top ten list, a custom survey, featured descriptions, and more details about the research principles behind these top ten alternatives and bottom ten alternatives lists for Web Help Desk. Clicking on a link will take you to a page dedicated to that tool. Note that the bottom ten tools listed here are not necessarily inferior to Web Help Desk.

Web Help Desk - Top 10 Most Similar Alternatives

1. Freshdesk - Has 43 similar features
2. Confluence - Has 43 similar features
3. Zendesk - Has 43 similar features
4. Help Scout - Has 42 similar features
5. UseResponse - Has 41 similar features
6. MindTouch - Has 41 similar features
7. Zoho Desk - Has 41 similar features
8. PHPKB - Has 40 similar features
9. Teamwork Desk - Has 40 similar features
10. Service Cloud - Has 40 similar features

Web Help Desk - Top 10 Most Dissimilar Alternatives

1. Slite - Has 11 similar features
2. Screensteps - Has 11 similar features
3. WinCHM - Has 12 similar features
4. Cayzu - Has 13 similar features
5. Help Crafter - Has 13 similar features
6. Microsoft Sandcastle - Has 14 similar features
7. Knowmax - Has 15 similar features
8. SlimFAQ - Has 18 similar features
9. Crisp - Has 20 similar features
10. Support Hero - Has 21 similar features

All Web Help Desk Features in Order of Popularity